‘I just said thank you and left’: Man’s nice gesture praised after Pizza Hut driver received $20 tip for $938 order

Today, in the United States, it is customary to leave a generous tip, regardless of the favor. However, this usually confuses outsiders. Why do so many American workers rely heavily on tips instead of the steady, decent wages paid by the establishment? Call it a systematic practice or the foundation of a service culture, it’s still an unsolved mystery that many of us can’t wrap our heads around.

But while businesses shift the burden of providing workers with fair wages to customers, workers often pay the price themselves. As well as recent post on the Anti Work subreddit is a perfect example of how much this approach affects them. redditor ShaolinJohnwho works as a security guard at an office in Dallas, Texas, recounted a collision with a Pizza Hut delivery driver he had a few days ago.

You see, the worker couldn’t contain her excitement about the giant $938 order she was about to deliver, and the tip that might follow. “It’s tough out there,” the mother-of-two told the user as she carried dozens of boxes into the elevator. But when she went downstairs, her excitement and hope of putting extra money in her pocket vanished. Read on to learn about this story and the heated discussion that followed, and don’t forget to share your views on the tip puzzle in the comments.

A newly flustered Pizza Hut delivery driver was let down by a company party that gave her a $20 tip for a giant $938 order.

Image credits: Mike Jones (not real photo)

Sensing her disappointment, the author of the story decided to lend a helping hand

Image credits: KoolShooters (not real photo)

KristenBellTattoos.com reached out to ShaolinJohn who was kind enough to answer some of our questions about the incident. The user explained that he shared the story on the Anti Work subreddit because he knows it’s a place “to shed light on the injustice of the current state of treatment of workers.”

“I was very shocked at how quickly it exploded,” he told us. “I also didn’t realize how tipped hot topics are.” ShaolinJon noted that the main reason this post resonated with so many customers and employees is simply that “the service industry is huge. Everyone is a customer of something related to the service industry.”

When asked about the culture of tipping in the US, a user told us: “[It] is one of the largest scams against low-wage workers in the country. This is an exploitative approach, and companies support it only as a way to reduce labor costs by making the client the main source of income for the worker. But the problem, Shaolin John noted, is that tipping is optional. “The employee relies on the fact that the client at this moment feels generous. There is no sense of security, because you never know what the client’s whims will be.

While 15% to 20% are typical tips for waiters and bartenders (although now 25% can be new 20%), there is a real debate about the appropriateness of thanking a delivery driver. Brett Helling, founder of Ridester declared that driver tips vary greatly depending on the items you order, the platform you use, and what happens during the delivery.

But here’s the thing – most drivers’ salaries are highly dependent on tips. “[Drivers] often classified as self-employed, they are responsible for all their expenses, sometimes simply earning or earning according to the local minimum hourly wage before tipping,” Helling wrote. “Because of this, standard tipping etiquette requires you to tip at least 15% — just like you would tip a traditional pizza delivery man, a restaurant waiter, or even a Lyft or Uber driver.”

Later, the user added additional information and clarified some details in the post.

ShaolinJon said he worked as a waiter for several years before taking the job. “So I understand the plight of people in the service industry. This means I have no problem leaving good tips regardless of the service. Fantastic service gives me even more.” Unfortunately, the user pointed out that there will always be people who don’t believe in tips “or don’t know that a waiter in a restaurant makes only $2.13 an hour and really needs a tip.”

With inflation hitting a 40-year high and squeezing their pockets, signs that Americans will be better at tipping are fading a bit. According to a recent survey of 2,610 adults by CreditCards.com found that the number of people who always tip has dropped from 77% in 2019 to 73% in 2022. Moreover, 4% said they never leave a tip. “Inflation is reducing consumer purchasing power and a tight job market has left many service businesses without staff and struggling to provide first-class customer service,” said senior industry analyst Ted Rossman. He added that the promise that a third of Americans made to be the best haulers in 2021 appears to have expired.

We were curious to hear ShaolinJong’s opinion on what can be done to change this tipping practice in favor of workers and make them feel more secure about their income. He told us, “Ideally, the whole tipping system should be abolished because companies will pay their workers decent wages. Or maybe, a step ahead of these dramatic changes, companies should add automatic tips to bills.”

When it comes to deliveries, he explained that companies should stop pocketing “delivery fees” and actually give it to the driver. “I know this causes a lot of courier drivers to lose tips because people think the driver is being charged for delivery, but that’s not the case,” the user said.

“While tipping culture is a scam, until there is a drastic and immediate change, tip your service workers. And for those people who justify not tipping on the grounds that “they should just get a better job”, stay at home and cook for themselves or go pick up food instead of ordering delivery. Some have to take [low-paying] work due to circumstances we have no idea about. This does not mean that they do not deserve to earn a living. Even if it is based on our advice,” ShaolinJong concluded.

This story caused quite a stir in the Anti Work community, here’s what people said

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