Talking about human weight is an incredibly sensitive topic. One wrong word – even if you didn’t mean anything bad – and you could accidentally offend someone. This issue becomes incredibly sensitive for sellers. Especially those who sell wedding dresses to brides. Sometimes diplomacy just isn’t enough, no matter how hard you try.
One Reddit user who works as a wedding dress salesperson turned to subreddit AITA for advice on whether she was on the wrong side of dealing with a rude customer who wanted to try on a dress that clearly didn’t fit her. The client wears a size 30 dress and wanted to wear a size 14. The saleswoman tried to be polite in handling things, but everything went wrong.
Scroll down for the full story, dear Pandas. When you’ve finished reading everything, take a look at the comments section and tell us who you think is at fault in this particular case. How would you handle the situation? Let us know!
Wedding dress saleswoman caught in hot water after accidentally embarrassing her client
Image credits: Jill Wellington (not real photo)
Here is the full story of how a size 30 bride wanted to try on a size 14 dress.
Image credits: Hussein Altamimi (photo not real)
Image credits: Team Los Muertos (photo not real)
The consequences of the seller’s comment were almost immediate. The client tried to get her into trouble with her manager. Most of the AITA community thought the goat was the customer, not the saleswoman.
The way you phrase things, the tone of voice you use, what your body language looks like, is all incredibly important to a sales person. Whether you’re a retailer, barista, or high-end boutique, small details can make a difference in sales.
At the same time, you can only be held responsible for your own intentions and efforts, not for how someone chooses to respond. Specific, super-smooth wording may work 99 times out of 100, but there can always be a client who decides to take offense at the way you worded your comment. After all, you cannot control how someone will react; you can only do your best to remain professional and defuse tense situations, as far as you know.
Alexander Kjerulf from the Positive Sharing project previously explained KristenBellTattoos.com what should employees do if they encounter a rude customer. Although, in fact, it is not a question of “if”, it is a question of “when” this will happen. Most people are fine, but a tiny minority can ruin your day by treating you.
“Keep your cool and remember that no matter how much abuse they give you, it does not reflect on you as a person. This client doesn’t even know you, so there’s no way it could be. On the other hand, don’t give in. Don’t be afraid to stand up for yourself and tell clients that violence is unacceptable. And if it doesn’t disappear, hand it over to the manager as soon as possible and let him sort it out, ”Alexander explained how employees should react when they are scolded by a rude client who seems to envy them.
“You have to remember that in many cases a client who behaves badly is not necessarily a bad person – it could be a good person who had a bad day and therefore behaves that way. But the sad truth is that some customers behave this way because they have learned that it works and will receive discounts or benefits, ”he noted that, generally speaking, there are two categories of rude customers: those who a terrible day and those who view rudeness as a tool to get what they want.
In his opinion, a better motto than “the customer is always right” would be: “Be nice, or at least don’t be a jerk.”
“And that goes for both customers and employees. Wherever I am a client, I always try to be kind and positive towards the staff, even when sometimes I have to complain about something. It’s literally the least I can do.”
The vast majority of redditors sympathized with the saleswoman. Here’s how they reacted and what advice they gave