The Unexpected ‘Office’ Character Who Fans Think Was the Most Competent

Throughout The Office, Kelly Kapoor (Mindy Kaling) serves as the Scranton branch’s sole customer service representative. Kelly often comes across as flippant, flippant, and crazy, especially around Ryan Howard (B.J. Novak), but her personable nature allows her to excel at her job.

Ultimately, Kelly comes to the rescue when paper comes out with an invalid watermark. As the office is flooded with calls from angry customers, she trains Oscar’s accountants, Kevin Malone (Brian Baumgartner) and Angela Martin (Angela Kinsey) to answer the phone. This feat proves difficult, especially with Angela taking an aspirin before spending the day with Kelly. However, Kelly is unwaveringly patient and encouraging when Angela snaps at customers. Kelly also regularly uses new accents and imagery to make her calls more interesting.

on reddit, u/wigglebuttbiscuits shared a “strong opinion” that Kelly was actually the most competent employee. This user said: “[A] The underlying theme is that no one understands why the Scranton branch is so successful, despite Michael’s terrible management. It has also been repeatedly confirmed that the reason customers buy from Dunder Mifflin despite the higher prices is because of their customer service. What is Kelly responsible for?

A number of fans agreed with the alleged hot take. U/dsjunior1388 wrote, “[A]Kelly, who used to work in customer service, would be happy to be on the line if you have any problems…” U/Knitapeace hated to admit it, but admitted: “I am very reluctant to agree with this theory.”

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